Hospitality Operations Manager

About the Bismarck LarksThe Bismarck Larks joined the Northwoods League (NWL) in 2017. experience. More than 340 Northwoods League players have advanced to Major League Baseball in the NWL’s 31-year history. To learn more about the Bismarck Larks, visit www.larksbaseball.comThe PositionThe Bismarck Larks are seeking a Food and Beverage Manager in Bismarck, North Dakota to support and grow our ballpark food and beverage operations. We are looking for a highly motivated, coachable, and professional individual who strives for excellence and inspires the same in others. As the Food and Beverage Manager you will be responsible for the management and execution of all food and beverage operations in addition to ballpark and team operations which includes but is not limited to: player personnel, game day staff, merchandise and event and sponsor promotions. You’ll work closely with all internal departments to manage and track budgets, processes, and other operational logistics. Roles and ResponsibilitiesOversee and maintain all food and beverage operations including but not limited to menu planning, product ordering and receiving, inventory, equipment, set-up and tear-down of food and beverage areas, etc. Ensure ballpark food operations meet game day/event timelines and exceed guest expectationIdentify trends and implement new ideas/products to increase revenueAssist operations team with hiring, training and developing part-time employees according to Bismarck Larks standardsAdequately schedule all part-time staff during the seasonEstablish and maintain a clean line of communication with internal departments to ensure the most successful operations strategies and execution of food and beverage operationsMaintain vendor relationships for operational needsServe as food and beverage lead for all game-day and non-game day eventsAssist with day-to-day maintenance of the ballpark and equipment including but not limited to repairs, moving items, organization of equipment and goods, cleaning etc. Increase operational efficiencies through technology, systems and processesBe knowledgeable and proficient in point of sale proceduresEnsure compliance of all safety and sanitary standardsMonitor in-stadium signage and cleanliness: ensure all signs are hung properly, concession areas are clean, etc. Assist with Funatix Event food and beverage operations and staffingRepresent the team at various networking events and participate in other outside, community events, as defined by the teamGeneral Team ResponsibilitiesGame and Team Event Availability: Expected to be available for all Bismarck Larks home games and team events, this includes weekends and holidays. Funatix Event Availability: Expected to be available for all Funatix Events including but not limited to the Mandan Rodeo Days, company picnics, festivals, etc. Full event list will be provided. This includes weekends and holidays. Game Day and Event Hours: Expected to be available from mid to late morning through the end of the game and/or event. Schedule will be decided by the direct supervisor on a homestand and event basis. Non-Game Day/Event Hours: Expected to attend office hours of 8 AM-5 PM each weekday. Responsibilities May Include: Assist with ballpark set-up and tear-down before-the-season, after-the-season and during each homestandAssist with event set-up and tear-down at team eventsHelp maintain ballpark cleanlinessAll other duties as assignedKnowledge, Skills and AbilitiesFood and beverage or hospitality experience strongly preferredCustomer service or operations experience preferredStrong written and verbal communication skillsStrong organizational and time management skillsStrong attention to detail, with an ability to think and react to situations quickly and confidentlyAssertive, persistent, and results orientedAbility to meet deadlines, prioritize and think strategically Ability to handle multiple tasks and work in a fast-paced environmentStrong problem solving, analytic skills and efficiencyProficient in Microsoft Excel and Google SheetsThe ability to work extended hours upwards of 14 hours and lift 30-50 lbsEnthusiastic team player with strong leadership skills and ability to work collaborativelyMust be a self-starter with a desire to work hard and have a positive “can‐do” attitude Uphold our service vision: Happy People Making People Happy. We want people who love what they do, who find joy in making others laugh or smile, who want to use fun and happiness to make a difference in the lives of coworkers, clients and fans. Core ValuesOur core values spell out EEPIC, guiding every decision we make and every event we deliver. experiences in all operations. Excellence Always: Striving to maintain high standards across every aspect of the role. Positive Energy: Bringing enthusiasm and positivity to the workplace to uplift others. Innovating Constantly: Finding new ways to improve processes, enhance guest experience, and streamline operations. Community Rooted: Engaging with and supporting the community to build a strong local connection. Reports To: Vice President of Operations and General ManagerBenefits & CompensationAnnual salary + Bonus Incentive ($40K + Bonus Incentive)Health benefits Matching 401k program Team Gym MembershipUnlimited PTO Requests**Vacation days are awarded at the discretion of the VIsion Team with no maximum number of days allowed per calendar year. responsibilities. In the case of illness please provide notice to the Vision Team as early as able. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.