Compliance and Operations Coordinator

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. POSITION: Compliance and Operations CoordinatorDEPARTMENT: Food & BeverageREPORTS TO: Concessions ManagerFLSA STATUS: Non-ExemptTHE ROLEThe Compliance and Operations Officer supports event-day execution by overseeing employee check-in and check-out processes, ensuring alcohol compliance standards are upheld, and assisting with post-event financial reconciliation. experience in a fast-paced, high-volume event environment. Essential Duties and ResponsibilitiesEvent Check-In & Workforce CoordinationFacilitate employee check-in at the beginning of events by directing staff, verifying assignments, and answering questionsManage and coordinate check-in processes for nonprofit (NPO) groupsEnsure accurate attendance tracking and proper documentation of hours workedProvide real-time support to employees to ensure a smooth and organized onboarding processCompliance & MonitoringServe as an Alcohol Compliance Officer during eventsMonitor alcohol sales and service to ensure adherence to company policies and local/state regulationsIdentify, address, and escalate compliance concerns or violations in a timely and professional mannerReinforce training standards by guiding staff on proper alcohol service proceduresPost-Event OperationsOversee employee check-out procedures and verify accurate timekeepingAssist with closing concession locations, including cash handling verification and balancing tillsComplete basic reporting and data entry related to attendance, compliance, and financial reconciliationCommunicate discrepancies, shortages, or operational concerns to managementSUPERVISORY RESPONSIBILITIESThis position does not have direct supervisory responsibilities but provides functional oversight during events by guiding workflow, ensuring compliance with policies, and supporting employees and NPO groups as needed. QUALIFICATIONSEducation and/or ExperienceHigh school diploma or equivalent requiredPrevious experience in event operations, food & beverage, hospitality, or compliance-related roles preferred. Skills and AbilitiesBasic technology proficiency and data entry skillsStrong attention to detail and accuracy, especially with cash handling and compliance monitoringAbility to perform basic math calculationsStrong communication and interpersonal skillsAbility to work effectively in fast-paced, high-volume environmentsComfortable working in large crowds and enforcing policies professionallyStrong problem-solving skills and ability to remain composed under pressureFlexible availability, including nights, weekends, and holidays since this will be event based for the locations below. WORKING CONDITIONSLocation: On Site – Grand Rapids Complex (Van Andel Arena, Acrisure Amphitheater, Amway Stadium)PHYSICAL DEMANDSAbility to stand and walk for extended periods of timeAbility to work in crowded, loud, and fast-paced environmentsAbility to lift and carry up to 25 lbs, if neededNOTE:The essential responsibilities of this position are described under the headings above. duties to be performed by the employee occupying this position. Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.