Director, Premium Ticket Sales & Operations (Sport & Entertainment)

ABOUT ELEVATE: Elevate is a full-service consulting firm that inspires high-performing organizations to find their limits and push past them. about you in the recruitment process. To learn more and see what we’ve been up to, follow Elevate on X, LinkedIn, and Instagram. ROLE SUMMARY - DIRECTOR, PREMIUM TICKET SALES & OPERATIONSThe Director, Premium Ticket Sales & Operations is a dual-focused leadership position responsible for overseeing the day-to-day operations of one of our key client accounts and driving revenue through innovative sales strategies. experience. This opportunity is onsite working with a genuine global sports brand and has scope to shape direction in day to day running and commercial outcomes of their match day hospitality business. This role is based at one of our client’s properties and will be working from an office in the North West of England. KEY RESPONSIBILITIESSales & Revenue GenerationAchieve and exceed ticket sales goals for all single-game premium ticketing categories. Lead outbound sales initiatives through calls, virtual and in-person presentations, events, and networking. Develop tailored pitches for businesses, groups, and high-level donors to drive premium and group sales. Leverage data-driven strategies to identify prospects, nurture leads, and close new business. Collaborate with marketing and development teams to create and execute promotions that support ticket sales goals. Ticket OperationsOversee day-to-day ticketing operations including inventory management, event building, and financial reconciliation. Coordinate game-day ticketing logistics, including mobile ticketing troubleshooting, will call, and box office supervision. Manage technical relationships with ticketing providers and suppliers. Implement upgrades, seat assignments, payment plans, and other functions through relevant platformsTeam Leadership & DevelopmentHire, train, and manage a team of Premium Hospitality sales staff. Provide regular coaching and feedback, run effective sales meetings, and foster a results-driven, collaborative culture. Track team performance, provide KPI reports, and align staff goals with department objectives. Develop onboarding and ongoing professional development plans for all direct reports. Customer Service & RetentionBuild strong relationships with fans, premium guests and partners to deliver best-in-class service. Resolve account and ticketing issues promptly, professionally, and with high attention to detail. Collaborate with the client on the delivery of VVIP ExperiencesStrategic Planning & CollaborationWork cross-functionally with Marketing, Communications, Development, and External Affairs to align ticketing and promotional strategies. Provide strategic recommendations on pricing, scaling, and inventory distribution. Maintain CRM accuracy (Salesforce, Microsoft CRM, or similar) and report on ticketing trends, sales funnels, and forecasts. Research industry trends and technology to enhance fan engagement and revenue generation. QUALIFICATIONSEducation & ExperienceBachelor’s degree in Business, Sports Management, Marketing, or a related field. experience managing a team and meeting or exceeding sales goals. Familiarity with ticketing systems (e.g., Paciolan, SeatGeek, Ticketmaster) and CRM platforms (e.g., Salesforce, Microsoft CRM). Skills & AbilitiesOutstanding interpersonal, leadership, and communication skillsStrong organisational skills with attention to detail and ability to prioritise under pressure. Ability to work flexible hours, including evenings, weekends, and holidays, especially during the sporting seasonProficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook) & Google SuiteStrong analytical skills and data-driven decision-making approach. High emotional intelligence and the ability to lead diverse teams with empathy and accountability. WORKING CONDITIONSEnvironment: Office-based with regular event-day and game-day responsibilitiesTravel: Occasional travel may be required for events or conferencesSalary Range: £65,000 - £80,000 depending on experience, plus a competitive bonus programme This position is open to all qualified candidates. qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.