Ticket Service and Retention Consultant

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. End Date: June 3, 2026Time Type: Full timeMax Pay – Depends on experience:$42,000.00 USD AnnualApply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications:BACHELOR'S degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary:Directs team scheduling and maintenance, and monitors compliance and athlete eligibility for an intercollegiate athletics program to ensure the effective and efficient operation of the program. Job Description:The Sun Devil Athletic Ticket Sales Team is seeking highly motivated and dedicated sales candidates to work within the high-energy environment of a Collegiate Ticket Sales Office. The primary responsibility is to retain season tickets and sell group ticket packages to local businesses, groups, organizations and individuals by means of telemarketing from provided lead sources for the ASU Athletic Department in adherence with NCAA and Big 12 rules and regulations, Arizona Board of Regents, University and Department of Intercollegiate Athletic policies. Position Salary Range:$42,000 annually; plus commissionsEssential Duties:Retain current Season Ticket Holders by building relationships through frequent touchpoints Provide excellent customer service to Season Ticket Holders Meet or exceed weekly, monthly, and by sport retention goals while exceeding client expectations in value and customer service Retain and grow sales by attracting additional business or grow book of business annually through retention, referrals, upsells, and add-onsMay meet with existing clients/prospects and tour the facilities with the goal of procuring salesMaintain computerized records of all Season Ticket Holders and all interactions within ticketing database and CRM system Work home games, performing various ticket service duties throughout the game. responsibilities as assigned by the Service and Retention Team Lead Desired Qualifications:Proficiency in Microsoft Office products (Word, Excel, Access and Outlook)Ticketing knowledge preferred but not requiredWorking knowledge of CRM systems, specifically SalesForceDemonstrated knowledge of the practices, methods and techniques of sales and up sellingDemonstrated knowledge of ASU athletic programsDemonstrated knowledge of the standards and techniques of customer serviceSkill in clearly communicating ticket program benefits to close a saleSkill in developing and nurturing network of sales leads and prospectsExperience in delivering sales presentation to various audiencesAbility to meet established sales quotas and/or promotional objectivesEvidence of effective verbal communication skillsAbility to organize and prioritize tasksExperience in using a positive attitude and great work ethicAbility to work well within a team environmentWorking Environment:Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse, and using a telephoneRequired to stand for varying lengths of time and walk moderate distances to perform workFrequent bending, reaching, lifting, pushing and pulling up to 25 pounds Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflictsCommunicate to perform essential functionsMay be required to work extended hours (nights, weekends and possibly holidays)Regular use of standard office equipment including, but not limited to: computer workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripheralsDepartment Statement:The Sun Devil Athletics (SDA) programs are elite, high profile Division I programs. By definition, Division I programs are the "best of the best" and the ladder by which athletes ascend to the world of professional sports and international competitions, such as the Olympics and World Cup. Moreover, Arizona State University and SDA compete in the Big 12 conference. The vision of SDA is to be a comprehensive perennial top ten NCAA Division I athletics program that empowers Sun Devils to maximize human potential and make a positive impact on our university, community and the world. The mission of SDA is to provide opportunities for student-athletes to achieve at the highest levels of both academic and athletic excellence, thereby providing them with opportunities for personal growth, offering a unifying force to the campus community, and creating a source of pride among and support from the external constituencies of the university. SDA promotes identity and expression to build a strong Sun Devil Community reflective of ASU’s charter. Driving Requirement:This position may require driving. Employee must possess a valid US Driver’s license of the appropriate class and required endorsements throughout employment.