Manager - Help Desk

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. OverviewSummary The Milwaukee Brewers are seeking a highly motivated, results-driven Manager—Help Desk to lead daily on-site and remote end-user support operations for front office staff, remote employees, and American Family Field. Responsibilities include the following. duties may be assigned. Oversee Help Desk operations and staff to provide a high-level of service, productivity, technical capabilities, and response efficiency. Lead, coach, and develop Help Desk staff through hiring, onboarding, training, performance management, and regular feedback. Develop and implement deployed technology training initiates. Prepare training and documentation for new employees on IT ServicesOversee and continuously develop the IT Internship Program at American Family Field, including intern training, mentorship, program administration, and long-term growthEstablish and monitor Help Desk KPIs (SLA, policies and procedures) Manage relationships with key IT vendors (telecom, hardware and managed services)Own and maintain accurate inventory of end‑user computing devices using asset management tools, including assignment, lifecycle tracking, and refresh planning. Oversee the upgrades, ordering and activation for all iPhones and iPads for MBBC Front Office staff. Oversee creation, imaging and deployment of computers throughout the organization. Manage all documentation, including the DOG (Day of Game) manual. Manage purchasing of IT equipment and other supplies as needed. Assist with all IT Operations project deploymentsAssist with scoping and implementing technology services for Brewers special events. Assist IT team with day-of-game and after-hours support. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities include interviewing, hiring, and training employees; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. benefits package including:Exceptional health and dental rates, and fully covered vision package401(K) match and an additional annual contribution from the Club Unlimited vacation timePaid parental leaveCollaborative recognition program and incentivesOnline educational platform for personal and professional developmentBusiness Resource GroupsPaid time off for volunteering Inclusive training and leadership development opportunities aligned with Club values Brewers Home Game tickets, promotional giveaways and other discounts!