Operations Manager

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. OPERATIONS MANAGER - Highlands Sports ComplexTHSC SFM, LLCLOCATION: Triadelphia, WVDEPARTMENT: OPERATIONSREPORTS TO: BUSINESS DEVELOPMENT DIRECTORSTATUS: FULL-TIME (EXEMPT) ABOUT THE COMPANY:Highlands Sports Complex is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Triadelphia, WV. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Highlands Sports Complex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us. POSITION SUMMARY:The Operations Manager will be responsible for the management of the operations of the facility including but not limited to maintenance, housekeeping, retail, adventure/climbing area, food & beverage, event management, front desk administration and reporting, The Operations Manager will also work closely with other departments in hiring, training, and staff scheduling. PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:Hiring, training, mentoring, supervising, and scheduling facility Team MembersOversee daily operations setup and break down of all Tournaments & Special Events of assigned facility areas and help ensure the building is prepared for leagues, tournaments, camps, rentals, and special events. Oversee front-line Team Members to ensure compliance with SFC Policies and additional applicable lawsOversee the administration and high level of detail required in the organization of events Primary contact for all events after they have been contractedEvent development in-house and co-partnershipsAssisting with sponsorship sales, as neededServing as Manager-on-Duty ("MOD") Negotiates and produces contracts for relevant vendors building a good working relationshipCloses liaison and communication with other departments within the Events team including Marketing and Sales Manages health & safety, quality control, expense management, security, procedures, and facility maintenanceOversee proper cash handling procedures Hires, trains, and educates staff on proper event and safety proceduresEnsure staff is prepared for eventsContributes to facility business plan and executionManages Operations and Food and Beverage departmentOversee and makes sure all certifications are updated and renewed on timeAll additional tasks assigned by managementMINIMUM QUALIFICATIONS:A bachelor's degree in recreation, sports management or related field and 3-5 years appropriate experience preferred Food service and food service management experience preferredMust have excellent interpersonal, problem solving and negotiating skillsMust be a team playerMust have excellent verbal and written communication skillsMust have excellent computer skills, including Word, Excel, PowerPoint, etc. Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours)Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified periodPrior responsibility in daily P&L management and budget oversightWell organized, efficient, flexible, and able to meet deadlinesWORKING CONDITIONS AND PHYSICAL DEMANDS:Must be able to lift 50 pounds waist highMay be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop, or bendWill be required to operate a computerFacility has intermittent noise