General Manager | Full-Time l SoFi Center

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. OverviewThe General Manager of Food & Beverage Operations is the senior leader accountable for the overall performance, profitability, and operational excellence of all food and beverage functions at So-Fi Center. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until July 10, 2026. ResponsibilitiesStrategic & Financial LeadershipOwn full P&L responsibility for Food & Beverage operations, including revenue growth, margins, and expense controlDevelop and manage the annual operating and staffing budgets aligned with the venue’s event calendarForecast operational needs related to staffing levels, inventory, equipment, and suppliesAnalyze post-event results, including revenue performance, product usage, shortages, and variances, and implement corrective actionsDrive continuous improvement in food cost percentages, labor efficiency, inventory turns, and overall profitabilityOperations & Event ExecutionProvide executive oversight for all F&B operations to ensure smooth, efficient, and profitable event executionEnsure all concession stands, kitchens, and service locations are fully operational, compliant, and guest-ready prior to eventsEstablish and maintain operational standards for speed of service, food quality, cleanliness, and guest satisfactionOversee high-volume inventory management, ordering, receiving, storage, and waste controlEnsure cash handling, POS operations, and financial controls are consistently followedServe as executive escalation point during events to resolve operational issues quickly and effectivelyCulinary & Product LeadershipProvide oversight for menu development, product offerings, pricing strategy, and presentation standards with the Executive ChefsEnsure consistency in recipes, portion control, kitchen timing, and food quality across all eventsLead purchasing strategy and vendor relationships to ensure quality, availability, and cost effectivenessApprove menus, recipes, portion sizes, and cost controls to maintain profitability and brand standardsPeople Leadership & CultureDirectly lead and develop the Food & Beverage leadership team and all front- and back-of-house staffSet clear expectations, performance standards, and accountability across the organizationHire, train, mentor, and retain a diverse, high-performing teamConduct performance evaluations and partner with Human Resources on corrective action and employee relationsFoster a culture of professionalism, safety, inclusion, and guest-first serviceLead by example through visibility on the floor and active engagement with staff and volunteersCarries out supervisory responsibilities in accordance with company policies and applicable lawsResponsibilities include hiring, training, assigning work, performance management, discipline (in partnership with HR), and resolving employee concernsClient, Venue & Stakeholder RelationsServe as the primary F&B representative for venue management, ownership, and client partnersEnsure client expectations are met or exceeded through proactive communication and executionRepresent the organization professionally with vendors, inspectors, and external partnersCompliance, Safety & Risk ManagementEnsure full compliance with all Federal, State, and Local health, alcohol service, labor, and safety regulationsMaintain hazardous materials programs, safety documentation, permits, and required recordsProactively identify and mitigate safety and health risks to protect guests, employees, and the organizationEnsure a safe, respectful, and harassment-free workplaceFacilities, Assets & SystemsOversee maintenance, storage, and repair of all foodservice equipment to ensure operational readinessMaintain accurate inventory records, equipment logs, and operational documentationServe as a resource for POS systems, reporting, and trainingOther ExpectationsMaintain working knowledge of all venue locations, emergency procedures, and facility accessWillingness to step in and support operational roles as needed to ensure successful eventsPerform additional duties as assigned to support overall venue successQualifications5-7 years of progressive leadership experience in hospitality, venue, stadium, or large-scale event operationsProven experience with P&L ownership and large operational budgetsStrong knowledge of food and beverage operations, inventory management, and cost controlsDemonstrated ability to lead large, diverse teams in fast-paced environmentsExperience working with executive clients, venue partners, and external stakeholdersStrong organizational, communication, and problem-solving skillsAbility to work nights, weekends, and event-driven schedules as required