Sports Operations Intern

Sports Operations InternDepartment: Sports at WEC Reports To: Manager of Sports OperationsClassification: Non-Exempt / Hourly ($17.a OverviewThe Sports Operations Intern will assist in frontline execution, guest relations, and logistical delivery of all active programming within the Sports at WEC portfolio. experience in high-volume sports venue management, database coordination, and elite guest service execution within a world-class resort environment. Key ResponsibilitiesLogistics, Physical Staging & Match-Day Field OpsOn-Field Match Day Ops: Lead the physical staging, setup, and teardown of all match-day field configurations, including the manual transportation, positioning, and anchoring of goals, player benches, corner flags, and field dividing systems. High-Velocity Changeovers: Execute time-sensitive field and court transitions between staggered tournament flights, ensuring immediate refuse clearing, equipment resets, and venue readiness parameters are met without disrupting event schedules. Equipment Inventory & Asset Tagging: Own the physical auditing, organizational tagging, and digital logging of all division athletic assets (including training gear, specialized goals, and tournament hardware) into the inventory tracking database. Pre-Event Safety Audits: Conduct meticulous pre-match facility walkthroughs across the outdoor field clusters and indoor footprints to guarantee equipment integrity, perimeter security, and safety protocols meet property standards. Support Partner Coordination: Coordinate directly with internal campus support partners (Facilities, Janitorial, Security, and F&B) based on pre-approved operational notification triggers and thresholds. Digital File Management: Organize the division's secure cloud repository, ensuring tournament files, playbooks, and standardized administrative templates are organized and accessible. Procurement Logs: Assist in tracking incoming division packages and equipment, verifying physical delivery receipts against open requests. Frontline Event Delivery and ProgrammingExecute daily tournament and active programming operations, including participant check-ins, credential distribution, and roster verification. Serve as a visible, proactive guest relations point of contact at entry gates, information hubs, and spectator spaces to ensure an elite property experience. Information Hub Support: Assist at central communication hubs during major tournament windows, providing high-level information updates, template-based communication support, and administrative assistance to internal and external programming. Communications, Database & Inbox ManagementCalendar & Schedule Support: Synchronize day-to-day divisional schedules, tracking meeting alignments and protecting core planning timelines. Administrative Project Closure: Assist leadership by executing necessary data entry, status updates, and digital log updates once operational plans are finalized. Campus Liaison: Act as an internal point of contact for campus support departments (including Marketing, Facilities, HR, and Central Receiving) to route routine coordination updates cleanly. Serve as the primary administrative manager of the general sports division inquiry inbox, ensuring a high-velocity response tempo. Own the initial vetting, sorting, and routing of all incoming communications from prospective tournament organizers, local leagues, and field use requests. Utilize Bond, Stripe, and Sigma platform systems to review basic registration reports, track open-play pass holder usage, and troubleshoot basic front-facing transaction issues. Respond directly to routine, standardized inquiries regarding field availability, active programming schedules, and general operational policies utilizing pre-approved templates. Escalate high-value business development opportunities or complex multi-field logistics requests directly to Sports Operations leadership. Assist in coordinating and supporting operational activations for sports socials that fall within the active programming schedule. QualificationsEducation & Experience: Current enrollment in, or recent graduation from, an accredited undergraduate or graduate program in Sport Management, Business Administration, Hospitality, or a related field. experience in campus recreation, youth camp operations, athletic event hosting, or volunteer tournament execution is preferred. Technical Knowledge & Skills: High-level familiarity with multi-sport rules and basic dimensions (specifically soccer, flag football, or field sports). Demonstrated capacity to learn sports software systems (such as Bond and Sigma) for basic data tracking and roster verification. Certifications: Current First Aid/CPR/AED certification is preferred but not required. Candidates must be willing to participate in campus safety and emergency protocol training upon onboarding. Execution Style: High operational initiative paired with a meticulous eye for facility presentation details. Strong practical problem-solving capabilities with a proactive, team-first approach when dealing with tight tournament changeover windows. Physical & Working Conditions: Must be physically capable of regularly lifting and moving athletic equipment up to 50 pounds waist-high, standing or walking for extended periods, and comfortably working outdoors in high heat or varying Florida weather conditions across a large complex. Schedule Flexibility: Absolute requirement to work a highly flexible weekend, evening, and holiday schedule to provide hands-on operational coverage during peak programming execution windows. World Equestrian Center is managed by Columbus Hospitality Management; a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. Equal Opportunity Employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.