Intern Ticket Operations & Services

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Position: Ticket Operations & Services InternDepartment: Ticket OperationsStatus: Intern (Non-Exempt)Duration: Temporary - Runs through the end of the 2026 Charlotte FC season, to include potential playoffs. About Charlotte FCCharlotte Football Club is the Major League Soccer Club in the Carolinas. overview all Ticket Operations/Services areas. Responsibilities:Gain familiarity and utilize the Ticketmaster system including Archtics, TM1 and Account ManagerAssist in the processing and establishment of season, group, and single match accounts. This is done through new sales, transfers, exchanges, and upgrades of tickets. Provide support in the areas of ticket resolution, customer service, and walk-up sales on Match Days in the box office for Charlotte FC and Crown Legacy FC. Responsibilities:Responsible for assisting fans with inbound inquiries by phone, email, and other communication platforms. Assist with current season ticket member accounts by being the liaison between the club and the fan. Execute initiatives outside of the office on both game days and at non-gameday events. Assist Premium Services team in execution of match day duties, Suite and Suite Club member events, concierge staff duties and specialized member amenity programs. Assist in various logistics required for stadium events, including but not limited to:General Setup (ex - roster cards, suite inspections)Prepare Platinum Access Lobby staff folders. Suite VisitsIdentifying any event maintenance needs Sales Responsibilities:Reaching out to group contacts to sell Theme Nights and Group Initiatives with Charlotte FC and Crown Legacy FC. Assisting the Groups sales team on Group Initiatives on both gamedays and events held outside of gameday for Charlotte FC and Crown Legacy FC. Attending all sales and service training sessions. Assist in Charlotte FC Sales events for Season Tickets, Group Tickets, and Service events. Responsibilities:Administrative duties include filing, answering phones, and providing overall support to the Ticketing Department. Manual labor is sometimes required (in-suite/ gift or supply delivery, event implementation, etc. Qualifications:A college degree or actively pursuing a college degree. Must be flexible to work evenings and/or weekends and all Charlotte Football Club. and Stadium events, including events held on weekends, nights, and holidays. Must pass Pre-Employment Screenings. Essential Functions:Strength in teamwork, professionalism, and time management. Must possess excellent oral, written, organizational and proofreading skills. Positive and mature attitude, team player, self-motivated and responsible. Detail Oriented. RequirementsStanding for extended periods of timeSitting and working at a desk on a computerWalking throughout the stadium, which may include stairs. Lift at least 30 pounds Work Environment:This job responsibility description is a broad overview of the position. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.