Category Manager, Operations Indirect Services | Full-Time | Remote

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. OverviewThe Category Manager, Operations Indirect Services is responsible for developing and executing enterprise-wide category strategies across operational support services. Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays) This position will remain open until June 5, 2026. ResponsibilitiesCategory Strategy & Enterprise Value CreationDevelop and execute multi-year Operations Indirect Services category strategies, and playbooks aligned to business growth, venue needs, and market dynamicsLead category segmentation supply market analysis to identify value leversIdentify and deliver value across cost savings, revenue opportunities, sponsorship alignment, and service and product performance improvementsBalance enterprise standardization with venue-level flexibilityLead major RFPs, contract negotiations, and supplier selection in collaboration with business stakeholders and legal. Strategic Sourcing & Commercial LeadershipLead complex sourcing initiatives including RFPs, negotiations, supplier selection, supplier consolidation efforts, and renegotiationsStructure competitive commercial models (address pricing, service levels, inflation protection, and risk mitigationNegotiate master service agreements, SLAs, KPIs, indemnification, and performance terms in partnership with LegalEnsure sourcing strategies align with governance, compliance, regulatory requirement, and financial controlsSupplier Partnership & Performance ManagementBuild and manage strategic supplier relationshipsMonitor supplier performance, including cost, service, quality, and compliance, and develop supplier improvement initiatives. Partner with Risk and Compliance to support insurance, safety, and regulatory adherenceDrive continuous improvement and accountability on service levels, response times, safety standards, and operational metricsLead supplier rationalization and performance improvement initiativesStakeholder Partnership & InfluenceServe as a trusted advisor to Operations, Culinary, Venue Leadership, and FinanceTranslate operational needs into scalable sourcing strategiesInfluence without authority in a highly matrixed, fast-paced environmentDrive adoption of preferred suppliers and contracts through collaboration and change managementPartner with Finance, Risk, and Legal to manage contractual risk and compliance. Serve as a strategic advisor to Operations, Venue Leadership, Facilities, HR, Finance, and Risk teamsTranslate operational pain points into scalable sourcing strategiesDrive adoption of preferred suppliers and contracts through change management and engagementInfluence without authority across decentralized, fast-paced environmentsSupplier Inclusion, Sustainability & PurposeAdvance supplier inclusion goals by identifying, onboarding, and scaling diverse and local suppliersIntegrate sustainability and community impact objectives into service categoriesEnsure proper tracking and reporting of supplier metricsFinancial & Data LeadershipTrack and report on sourcing savings, pipeline, and category performance Partner with Finance to validate savings and ensure compliance with budget expectationsLeverage procurement technology (e.g., Coupa) to enhance visibility, automate workflows, and enable data-driven decisions. Continuously evaluate and improve category management and sourcing tools, scorecards, and metrics. Procurement Transformation EnablementSupport enterprise procurement transformation initiatives, including process standardization and digital enablementChampion best practices in category management, sourcing, and supplier governanceContribute to a high-performance, values-driven procurement cultureAdditional ad-hoc responsibilities will be needed as the program grows and matures, list above is not exhaustive. QualificationsRequired Attributes:Bachelor’s degree in Business, Supply Chain, Finance, or related field3–5+ years of experience in procurement, strategic sourcing, or category managementProven experience managing indirect or operational services categories preferredDemonstrated negotiation and contract management experienceStrong analytical and financial skillsDemonstrated ability to influence senior stakeholders and drive adoption in decentralized environmentsExperience with procurement platforms (g. experience. Experience in multi-site or operationally complex environmentsStrategic thinker with a bias for execution and results. Data-Driven Decision MakingSupplier Relationship ManagementTravel Requirements This position may travel up to 30-50% of the time