Intern - Technology

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen. Position: Technology Intern Department: Technology Reporting Relationship: Reports to Director of Infrastructure & Director of CybersecurityStatus: Intern (Non-Exempt) Position SummaryThe Technology Intern is an active member of the Technology Department, providing hands‑on support across end‑user technology, events, and day‑to‑day IT operations. ResponsibilitiesEnd‑User & Support OperationsProvide first‑line technical support for hardware, software, and basic connectivity issues. Assist with device setup, deployment, troubleshooting, and replacement for laptops, desktops, and peripherals. Support user onboarding and offboarding activities, including account setup and equipment preparation. Create, update, and maintain basic technical documentation and support guides. Escalate complex issues to senior support, infrastructure, or cybersecurity team members as appropriate. Event & Venue SupportAssist with technology setup and support for games, events, and large‑scale organizational activities. Provide on‑site technical assistance during events to ensure operational continuity. Support temporary technology deployments, teardown, and post‑event validation. Participate in after‑hours or weekend support when required for major events. Cybersecurity ExposureAssist with cybersecurity awareness initiatives, basic security tasks, and documentation efforts. Support asset inventory accuracy and access control processes aligned with security policies. Observe and assist with activities related to endpoint security, identity management, and compliance tracking. Learn and follow cybersecurity best practices and escalation procedures. Infrastructure & Networking ExposureShadow infrastructure and network team members during maintenance, upgrades, and troubleshooting. Assist with basic network connectivity checks, equipment staging, and cabling support. Gain exposure to enterprise infrastructure environments, including wired and wireless networks. QualificationsCurrently enrolled in or recently graduated from an Information Technology, Computer Science, Cybersecurity, or related program. Strong interest in IT support, cybersecurity, and infrastructure technologies. Basic familiarity with Windows and/or macOS environments. Strong customer service mindset and willingness to learn. Effective communication skills and ability to work with both technical and non‑technical users. Skills for SuccessEagerness to learn and take initiative in a hands‑on environment. Strong problem‑solving and troubleshooting aptitude. Ability to work in fast‑paced, live operational settings. Dependable, adaptable, and comfortable supporting events and non‑standard schedules. Professionalism when working with staff, partners, and vendors. experience supporting enterprise IT environments. Exposure to cybersecurity operations, infrastructure, and networking teams. Mentorship from experienced technology professionals. Participation in projects supporting modern workplace technologies and live event operations. Work EnvironmentThis job operates in a professional office environment, and will require work at stadium events, as mentioned above, on nights, weekends, and holidays. It may also require travel to off-site partnership events. Work is mixed between an office and desk environment, and user or equipment locations throughout the stadium and other satellite properties. Work from home using personally provided Internet and availability via personal cell phone may be required during urgent incidents. Work may include sitting at a desk or computer for long periods of time. Bending, standing, reaching, kneeling, and lifting technology equipment may be required. Lifting 60 pounds, working on a ladder, using power tools, and performing other facility maintenance functions related to technology infrastructure may be required. Walking throughout the facility, sometimes for an extended period, may be required. Driving between TSE facilities may be required. equal opportunity at-will employer and do not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.