Manager, Ticket Operations

Manager, Ticket Operations Location: Salt Lake City, Utah Reports to: Senior Director, Ticket Operations & Strategy Employment Type: Full-Time Position SummaryCrimson Brand Partners is seeking a highly organized and detail-oriented Manager, Ticket Operations to support ticketing operations for events at the Jon M. ResponsibilitiesUtah Athletics Ticket Operations:Support third-party event ticket operations for Rice-Eccles Stadium and the Jon M. Huntsman Center. Partner with promoters, event organizers, venue personnel, and internal stakeholders to establish ticketing requirements, timelines, seating configurations, pricing, and on-sale plans. Build and maintain accurate event manifests, seating maps, price levels, ticket types, holds, kills, offers, presales, and other event configurations within the ticketing system. Monitor ticket inventory and event setup throughout the sales cycle, identifying and resolving discrepancies before they affect customers or event operations. Prepare and distribute accurate event reports, including inventory, sales, attendance, and settlement-related reporting. Support event-day ticket operations, including box office preparation, troubleshooting, promoter requests, customer escalations, and post-event reconciliation. Ensure ticketing activity complies with contractual requirements, internal controls, venue policies, accessibility requirements, and applicable laws and regulations. Maintain complete and organized records for event builds, approvals, adjustments, and settlements. Manage day-to-day ticket operations for an assigned Utah Athletics sport, including season setup, renewals, single-game sales, allocations, complimentary tickets, player and recruit admissions, and postseason activity. Coordinate with coaches, sport administrators, development staff, marketing, sales, and other internal partners to support the ticketing needs of the assigned sport. Assist with ticket operations for football, men’s and women’s basketball, and other Utah Athletics events as needed. Provide event-day operational support, including mobile ticketing assistance, will call, credential or pass-list coordination, customer service, and issue resolution. Help establish and maintain consistent ticketing procedures and service standards across athletics and third-party events. Operational Support and Collaboration:Provide timely, professional support to promoters, partners, season ticket holders, guests, and internal stakeholders. Collaborate with sales, marketing, partnerships, finance, development, venue operations, and customer service teams to ensure ticketing plans support broader event and organizational objectives. Assist with training and coordinating part-time or event-day ticket office staff, as assigned. Develop and maintain event checklists, standard operating procedures, timelines, and other operational resources. Identify opportunities to improve accuracy, efficiency, reporting, and the customer experience. Support the Senior Director, Ticket Operations & Strategy with special projects and other ticketing initiatives. Perform other duties as assigned. QualificationsRequired:Bachelor's degree or an equivalent combination of education and relevant professional experience. At least three years of experience in ticket operations, venue operations, live events, collegiate athletics, professional sports, entertainment, or a closely related field. Experience building events, manifests, seating configurations, price structures, holds, and ticket offers in a computerized ticketing system. Strong attention to detail and demonstrated ability to manage complex information with a high degree of accuracy. Excellent organizational and project-management skills, with the ability to manage multiple events and deadlines simultaneously. Strong written and verbal communication skills. Professional judgment and the ability to handle confidential, sensitive, or time-critical information appropriately. Demonstrated ability to collaborate effectively with promoters, clients, colleagues, and other stakeholders. Ability to troubleshoot operational and customer-service issues calmly and effectively. Proficiency with Microsoft Office, particularly Excel, Outlook, Word, and Teams. Ability and willingness to work evenings, weekends, holidays, and extended hours based on the event schedule. Preferred:Experience in NCAA Division I athletics, professional sports, a major entertainment venue, or a high-volume ticket office. Experience supporting concerts, touring productions, professional sporting events, or other third-party venue events. Experience with mobile ticketing, access-control systems, and digital ticket delivery. Familiarity with event settlement, financial reconciliation, payment-card security, and ticketing-related internal controls. Experience training or supervising part-time and event-day personnel. Skills, and AbilitiesThe successful candidate will demonstrate:A service-oriented approach and commitment to creating an excellent guest and partner experience. Advanced attention to detail and a strong sense of ownership and accountability. The ability to anticipate operational needs and identify potential issues before they affect an event. The ability to prioritize effectively and adapt when schedules or event requirements change. Strong interpersonal skills and the ability to build productive relationships across organizations. Comfort working independently while contributing to a highly collaborative team. Integrity, discretion, reliability, and sound professional judgment. Enthusiasm for live events, collegiate athletics, and the University of Utah community. RequirementsWork is performed in an office environment and in arena/stadium settings during events. Event support may involve:Standing and walking for extended periods on event days. Working in loud or crowded environments. Occasional lifting and moving of materials related to ticket operations (e. About Crimson Brand PartnersCrimson Brand Partners is a newly formed partnership with the University of Utah designed to modernize how the University continues to build its brand. equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other status protected by applicable law. We consider all qualified applicants in accordance with applicable federal, state, and local laws.