Director of Catering & Event Operations - Douglasville Conference Center

Proof of the Pudding is an award-winning catering and hospitality company based in Atlanta, GA. experiences. Key ResponsibilitiesServe as the primary relationship manager for the City of Douglasville, ensuring strong communication, alignment, and long-term partnership success - Manage all events for the venue, ensuring seamless execution from initial inquiry through event completion - Lead all private client catering, food & beverage programming, and event executionDrive catering and event revenue through proactive sales strategies, client relationship development, and upselling opportunities - Collaborate with clients to align event scope with budget while maximizing profitability - Partner with leadership to identify and implement revenue growth initiativesOversee all banquet and event operations, ensuring high standards of service and execution - Ensure detailed and accurate Banquet Event Orders (BEOs) and seamless communication across departments - Maintain excellence in event logistics, staffing, and guest experienceOversee financial reporting, forecasting, and budget management for the venue - Ensure accurate billing, cost controls, and timely reconciliation of all events - Monitor performance against revenue and expense goals, taking proactive action as neededLead, mentor, and develop a team of managers and hourly staff - Set clear performance expectations and provide ongoing coaching and training - Oversee staffing plans, scheduling, and labor management to align with business needsPartner with culinary and beverage teams to design innovative menus, promotions, and client-driven event concepts - Ensure offerings align with market trends, client expectations, and profitability goalsEnsure guest satisfaction scores exceed expectations - Uphold and continuously improve service standards across all events - Act as a visible leader during events to ensure quality and resolve issues in real timeQualifications5+ years of experience in sales, catering, event operations, or hospitality leadership Proven experience managing client relationships and large-scale events Strong financial acumen including budgeting, forecasting, and reporting Demonstrated leadership experience managing teams in high-volume environments Excellent communication, organization, and problem-solving skills Experience with CRM/BEO systems (Caterease, AllSeated/Prismm preferred)Bachelor’s Degree in Hospitality, Business, or related field preferredCORE VALUE AND COMPETENCY REQUIREMENTSBusiness Acumen - Demonstrate comprehension of the job, including policies, practices, and relationships. Possess the expertise and skill levels required of the job and perform with quality. Dedication - Dependable, reliable and follows through on projects from inception to completion. requirements. Report potential unsafe conditions or practices to appropriate person immediately. Promote restaurant safety, cleanliness and security compliance at all times. Teamwork - Cooperate and be willing to work as a team player to achieve goals and tasks accurately, efficiently and timely. Communication - Communicate clearly and effectively with mutual respect, understanding and trust to fellow associates, managers, supervisors and guests. Listen carefully to opinions and views of others; state understanding of what has been heard. Initiative - Contribute new ideas and suggestions to enhance productivity and efficiency. Be proactive in troubleshooting problems or issues and take action to mitigate potential problems. Adaptability & Planning - Possess the ability to learn new tasks and adjusts well to new situations. Perform well under tight time schedules and pressures to change direction quickly. Service Orientation - Demonstrates a sense of urgency. BenefitsCompetitive base salary + performance-based bonus/commission Health, Dental, and Vision InsurancePaid Time Off and Sick LeaveProfessional development opportunities