Cricket Support Analyst

Company Description

We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business.

Job Description

OVERVIEW

Sportradar’s Premium Cricket Service is the best and most reliable service in the market that unlocks the full business potential of the world’s second most popular sport – followed by over 2 billion people! The Premium Cricket team within Sportradar has been growing its teams across Global locations for the past 7 years and are now looking for Support Analysts to further develop this market leading service.

As a member of the Premium Cricket Support Team, you will part of a team aiming to provide the most accurate Cricket support and analysis to both internal teams and clients across the world.

THE CHALLENGE

• Collecting, researching and analysing cricket statistics.
• Producing and updating accurate team and player ratings.
• Providing research support to the Integrity Services, sourcing news articles, team lineups and match details for competitions in Asia.
• Providing high quality responses to client queries.
• Liaising between internal teams and clients to improve product efficiency and client satisfaction.
• Analysing support data to further improve the Premium Cricket support process.
• Supporting the Integrity Services in providing competition previews, local integrity news and relevant insights.
• Collaborating with internal teams to ensure any technical bugs are reported and resolved.

YOUR PROFILE

• Cricket enthusiast with an in-depth knowledge of the game.
• Outstanding communication and interpersonal skills.
• Proficient in Microsoft Office, especially Excel.
• Ability to work under pressure and to take immediate action in a fast-moving environment.
• Flexibility to work with shift-based patterns, including weekends.

Additional Information

At Datacentric, we celebrate our diverse group of hardworking employees. Datacentric is committed to ensuring equal access to its programs, facilities, and employment opportunities. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) – we believe skills evolve over time. If you’re willing to learn and grow with us, we invite you to join our team!